How it works
Q: What the heck is Good2Go?
Q: How do I place an order?
Q: What are your hours?
Q: Do you ever make deliveries outside of these hours?
Q: Are all the restaurant hours the same as Good2Go's?
Q: How long does it take to have food delivered?
Q: What are the delivery boundaries, fees and minimums?
Q: Do you offer corporate accounts or special services for pharmaceutical reps?
Q: What steps do you take to make sure my food arrives in good condition?
Q: Do you publish a hard copy menu guide?
Q: Do you deliver beverages?
Q: What if there is a problem with my order?
Q: Do your Mobile Servers accept tips?
Q: Can I combine items from different restaurants on one order?
Q: Can I get delivery from a restaurant not listed here? Do you offer additional delivery services?
Q: Do you cater?
Q: Do you offer full service catering?
Q: What forms of payment do you accept?
Q: Do you accept coupons?
Q: How do I add or delete items on an order that has already been placed?
Q: How do I cancel an order?
Q: Is ordering through your website secure and safe?
Q: How do you handle orders for tax-exempt organizations?
Q: When will you be adding more restaurants (or expanding more in Illinois, or delivering beer, etc.)?
Q: Are you hiring?
Q: I am a restaurant owner and want to join the network! Who do I talk to?
Q: I have a question not answered here...
Q: What the heck is Good2Go?
A: Good2Go is a multi-restaurant marketing and delivery service. We take your order, place it with your favorite restaurant, and deliver it right to your door. We even handle the payment. It's that simple. Good2Go offers you choice and convenience - and we save you time, mileage and gas money!
We're not a chain or franchise. We're locally owned and operated, and we're dedicated to bringing our friends and neighbors great service at a fair price.
Good2Go advertises restaurants in the Quad City area. When engaging our services to arrange for delivery, you are hiring the services of a self-employed independent contractor.
Q: How do I place an order?
A: It's very easy to order with Good2Go - just go to Good Online Ordering, choose your favorite restaurant, and start browsing the menu. You can even add special requests (like "no pickles") in the Comments area. We accept orders via our secure website or by phone at 563-322-2220. We do not accept orders via fax or email.
A: Good2Go offers lunch delivery Monday - Friday beginning at 11:00 am. We offer dinner delivery Monday - Friday beginning at 5:00 pm, and we are open on Saturdays and Sundays from 4:00 pm.
Individual restaurant hours may vary. If you cannot select a date or time using the calendar function at checkout, this likely means that this restaurant is not available at the time you are trying to select.
Telephone Customer Service Associates are available from 9:30 am - 1:00 pm weekdays to accept lunch orders - and we accept ONLINE dinner orders only Monday and Tuesday from 5:00 - 8:00 pm. Phone and online orders are accepted Wednesday from 5:00 - 8:00 pm, Thursday & Friday from 5:00 - 9:00 pm, Saturdays from 4:00 - 9:00 pm, and Sundays from 4:00 - 8:00 pm.
You can place advance orders any time, and our website is available 24/7. Our phone number is 563-322-2220.
Q: Do you ever make deliveries outside of these hours?
A: Yes. For orders over $150 - and depending upon restaurant availability - we will happily make arrangements to place and deliver an order for you at other hours. Please call Lisa at 563-322-2220 for more details. 24 hour notice is required.
Q: Are all the restaurant hours the same as Good2Go's?
A: No. Restaurant hours vary. Individual restaurant pages offer specific information regarding available delivery hours.
Please
note that some restaurant hours vary seasonally. For example, Exotic Thai's kitchen is closed between 3:00 and 5:00 pm on
weekdays; Cafe Indigo is not open for dinner on Sunday, and is closed on Monday and Tuesday. If you cannot select a date or time using
the calendar function at checkout, this means that the
restaurant menu is not available for the day or time you are trying to select.
Q: How long does it take to have food delivered?
A: Most orders are placed with the restaurant and delivered within one hour to ninety minutes. Certain factors such as time of day, weather, traffic, a high volume of dine-in orders being handled by a particular restaurant, type of cuisine and your distance from the restaurant location may add time to that estimate. We pride ourselves on safe driving, but we're always working hard to deliver your food as quickly as possible. During peak hours or inclement weather, we appreciate your patience!
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Good idea: We highly recommend placing orders well in advance whenever possible - especially if you want delivery during our busiest hours. We place and deliver orders as they are received. Placing your order in advance will put you at the front of the line for orders in your chosen delivery window. |
Q: What are the delivery boundaries, fees and minimums?
for orders under $50 (sub-total food and beverage)
Iowa:
to I-80 on the north, to Davenport Country Club on the east and to I-280 on the west
Illinois:
Rock Island - to 11th Street on the west and Blackhawk Road/46th Avenue on the south
Moline - to 70th Street on the east and North Shore Drive on the south
For an additional fee, we will deliver outside the metro Quad City area for larger orders ($150+) placed 24 hours in advance. Please call our office at 563-322-2220 to request this service.
or to decline delivery to any address for any reason.
Q: Do you offer corporate accounts or special services for pharmaceutical reps?
A: You bet! Click here to learn more about it, or call our office at 563-322-2220 and ask Lisa for more details.
Q: What steps do you take to make sure my food arrives in good condition?
A: Good2Go Mobile Servers transport orders in commercial-grade heating (and/or cooling) travel pouches to ensure that each meal is delivered at the right temperature. Most customers understand that certain items (such as french fries) don't travel well, but we'll always do all we can to speed your meal to you in the best possible condition. Our partner restaurants secure and pack your items before they leave the location, and notify your Mobile Server of any special handling requirements.
Important note about special requests and substitutions: when placing your order, we always do our very best to ensure that your food is prepared to your specifications. However, please note that some restaurants do not allow substitutions on certain items or meals at all - and that we cannot refund payment or replace items that were ordered with special requests or substitutions.
A note about cooking temperatures: Good2Go and partner restaurants are not responsible for items ordered "well done". Because items such as steaks, burgers and chops will continue to cook even after being removed from the grill or oven, we suggest you consider selecting "medium" or "medium well" to avoid overcooked meat.
Q: Do you publish a hard copy menu guide?
A: As many menus as possible are available to you in a printable format on our website, but the most accurate and updated offerings and prices will be found in our interactive menus. Please note that the items offered for delivery may not always match those offered on a restaurant's own website or printed menu and that prices and offerings are subject to change without notice.
Q: Do you deliver beverages?
A: Yes! You can add beverages to any order. We offer 12 oz. cans of Pepsi, Diet Pepsi, Sierra Mist, Mountain Dew, Mug Root Beer and 12 oz. bottles of Aquafina water for $1.00 each. You will have the opportunity to add these items to your order before it is submitted.
We also offer delivery of a limited selection of beer and tobacco products to addresses in IOWA only. Because we are dedicated to safe and legal consumption of such items, restrictions apply to this service.
Q: What if there is a problem with my order?
A: While we strive for perfection and employ all the latest technologies, we're still human beings and occasionally make a mistake. We encourage you to inspect your order as soon as it arrives, and if there is a problem, tell your Mobile Server or call 563-322-2220 immediately and stay on the line for personal assistance - do not call the restaurant directly or attempt to contact us via email. We will do everything we can to make things right. If you reach our call center after hours, please leave a message at extension 103 and we will call you back as soon as possible the next business day.
Please note that Good2Go's Mobile Servers are prohibited from handling or inspecting food items. Your order is prepared and packaged by each restaurant in accordance with their individual professional standards.
Important note about special requests and substitutions: when placing your order, we always do our very best to ensure that your food is prepared to your specifications. However, please note that some restaurants do not allow substitutions on certain items or meals at all - and that we cannot refund payment or replace items that were ordered with special requests or substitutions.
Q: Should I tip the Mobile Server who delivers my food?
A: First of all, thank you for asking and . . . yes! The Good2Go service fee is not retained by your Mobile Server. These fees are what keep Good2Go up and running - paying for expenses such as phone lines, internet, lights and gas and customer service salaries, etc. Your tips represent a significant portion of your Mobile Server's income - enabling them to pay for fuel and service to their vehicles (not to mention pay their rent and put food on their own tables!). A fair gratuity is always appreciated, and 15% is considered the norm for good service. You can choose to add a tip when you place your order, or simply give it to your Mobile Server when your delivery arrives.
A 15% gratuity will automatically be added to orders $50+. All tips go directly to your Mobile Server.
If at any time you feel you did not receive service worthy of a tip, don't be shy - call our office or send us an email and let us know what went wrong. We always want to improve our service and rely on your feedback to let us know how we're doing. 563-322-2220 or lisa@good2goqc.com.
A note on credit card tips: because our payment system is online, we do not issue traditional "credit card slips" with your order. Receipts are sent via email. If you'd like to add a tip for your Mobile Server on your card, please do so when you first place your order.
For your protection, our system doesn't store your card information - and as a result, we can't add a tip after your order has been completed without your assistance.
Q: Can I combine items from different restaurants on one order?
A: Absolutely. However, separate service fees will apply. Also, bear in mind that varied cooking times, kitchen speeds and driving distances will have an influence on our ability to deliver everything simultaneously. We will try to coordinate these orders whenever possible, but because of our commitment to our restaurant partners and our goal of delivering each item to you as soon as it is prepared, it is highly probable that more than one Mobile Server will be dispatched to complete combined orders.
Q: Can I get delivery from a restaurant not listed here? Do you offer additional delivery services?
A: As a general rule, we do not provide delivery for restaurants that are not contractually partnered with Good2Go. With some notice and for an additional fee, we can make arrangements to pick up and deliver a wide variety of other items or run errands, etc. Please call the office for assistance with these requests and to get a quote: 563-322-2220.
If you'd like to make a suggestion for new restaurants, send us an email: lisa@good2goqc.com. And next time you visit your favorite restaurant, tell them you'd like them to be Good2Go!
Q: Do you cater?
A: Yes! We facilitate customized drop-off catering orders for any Good2Go restaurant that can accommodate large orders (over $150). Services and prices vary, so please call our office at 563-322-2220 for more details. Bear in mind that most catering orders require extra time to prepare - plan to place these orders at least 24 hours in advance if possible and no later than 4:00 pm the day before you want delivery.
You can learn more about our corporate catering services right here!
Q: Do you offer full service catering?
A: No. We specialize in drop-off only, but some of our partner restaurants do offer full service, on-site catering. Contact your favorite restaurant directly to learn more.
Q: What forms of payment do you accept?
A: Good2Go accepts cash, MasterCard, Visa, American Express and Discover - as well as Visa and MasterCard debit cards. We accept corporate checks only from established customers with prior approval. We do not accept personal checks - period. With proper notice and without exception, all returned checks will incur a $25.00 Return Check Fee and be handed over to the Scott County Attorney for criminal prosecution.
We reserve the right to require pre-payment on any order.
A note about debit card transactions: When an order is placed using a debit card, the online system will acquire an initial payment authorization from your financial institution. If changes are made to your order before it is submitted for payment, a new authorization will be performed. Although your card will not be charged twice, both authorizations may appear on your statement for a business day or two (depending upon your institution's policy). Again - your account will only be charged once, but a "memo" or "pending" amount may appear on your statement until the unused authorization expires.
Q: Do you accept coupons?
A: From time to time, Good2Go will offer discounts related to our services and our partner restaurants may offer coupons specifically for use with Good2Go, but we do not accept published coupons or gift cards from restaurants or other outside sources (such as the newspaper, social networks or websites). If you have a Good2Go coupon or e-gift code, you can enter it before finalizing your order.
Q: How do I add or delete items on an order that has already been placed?
A: For changes to large advance orders ($150+), you should call us at 563-322-2220 at least 12 hours in advance of delivery to add/delete items or make special requests. For smaller advance (less than $75) or same-day orders, items can be added or deleted through the website or by phone up to 2 hours before the estimated time of delivery.
To make changes online, simply log in to your personal account and select the order. Select "edit" and proceed from there to re-submit your corrected order. If the option to edit is not available, please contact us at 563-322-2220 and we will try to make changes for you before your order is placed. We cannot guarantee change requests made after the initial order has been placed with the restaurant.
Q: How do I cancel an order?
A: Please call 563-322-2220 as soon as possible and have your order number available. Cancellation requests made less than 2 hours prior to the delivery time are subject to restaurant approval. If a restaurant has already begun to prepare your food, you will be charged for the order. Because of potential email delays, please do not email cancellation requests. Cancellation requests will only be accepted by phone.
Q: Is ordering through your website secure and safe?
A: Yes. Good2Go takes your security and privacy very seriously. We have taken every precaution to receive and store your data securely. All payment/personal information pages are internally date stamped to verify security. For your protection, credit card information is NOT stored or saved in your account.
Q: How do you handle orders for tax-exempt organizations?
A: Before placing an order, please call the office and arrange to submit a copy of your tax exempt certification. We'll get an account set up for your organization right away!
Q: When will you be adding more restaurants?
A: As soon as we can. Our goal is to balance our network in terms of menu variety, location and price. And as crazy as it sounds, we want to make sure we don't grow too fast - our primary aim is to provide each customer with great food and superior service, and we know that our service will suffer if we take on too much, too soon.
The process of adding a restaurant to our network takes two weeks to one month - and we're pretty darned selective about who we invite to join. With that in mind, know that we're planning our expansion carefully and always have the best interests of our loyal customers at heart!
If you have suggestions about our offerings, please send us an email. We'd love to hear from you. lisa@good2goqc.com.
Q: Are you hiring?
A: Although we are currently fully staffed, we welcome applications from energetic, reliable and friendly people. Click here to learn more about our Good Jobs!
Q: I am a restaurant owner and want to join the network! Who do I talk to?
A: Terrific! Please click here or call the office and speak to Lisa. She'll be happy to sit down with you.
Q: I have a question not answered here...
A: Give us a call or send us an email and we'll be happy to answer any question you have. 563-322-2220 or lisa@good2goqc.com.